Aloha Pualani Estates Owners, July 27, 2021
Addressing Owner’s concerns related to the Community-wide Reviews, violation letters and the processes, while working from facts (not perceptions) has kept your newly elected Board of Directors quite busy since the April Board Meeting.
The work has included:
1. Conducting four Board Workshops with all seven Board Members, including one with our Hawaiiana executive and their manager.
2. Temporarily suspending monthly Community-Wide Reviews conducted by Hawaiiana.
3. Reviewing and evaluating current violations, are they justified?
4. Consideration of why a 3rd party is used and needed in the Community Wide Reviews.
5. Evaluating the Notice of Violation letters being sent, (are they “harassing”?).
6. Comparing violation #s from the past to current #s, (is there an increase?).
7. Carefully reviewing, updating and revising the following documents included in this mailing:
- CC&R Violation Procedure Policy
- Association Rules
- Notice of Violation and Fine Process
- Violation and Fine Appeal Process
You can access these updated documents through a link at the bottom of the CCR Resource page.
Our work and findings addressed and included:
1. A major complaint by some owners was that there were a lot of violation letters sent out in 2020 and that the letters were “harassing”. We requested samples of the Notice of Violation letters that were sent out. They were reviewed by all seven board members and were deemed not harassing at all.
2. Janet Cataldo, who had kept the Excel spreadsheets from her past term on the board, was able to compare statistics on the number of lots in violation in 2018 to 2020. Verification shows a decrease in 2020 compared to 2018. Thank you, Janet, for all the hours you put into this research!
3. The board members did a review of the CC&R and DRC violations by Hawaiiana. Three members drove around to see and compare violations to community standards. We took pictures and discussed what we found with all board members. We feel that the evidence is clear that the violations are appropriate.
4. Previous boards have used the “disinterested third party”, Hawaiiana, to do the community reviews and notices so that there was no favoritism shown. In follow-up to owners concerns,
we, as a group, reviewed the whole process. In doing this, we noted that most violators were either chronic violators or renters. And many of those lots have several violations at a time.
5. It was determined that continuing the Community Wide Reviews using our Management Company’s services is the best course of action with one change. The reviews will be done on a Quarterly basis, with a monthly follow-up review(s) on those on-going violations.
6. Because of fewer reviews, we encourage more community-wide self-regulation. That means, if an Owner has a complaint, we encourage neighbor-to-neighbor resolution. If that doesn’t work, then Owners may send their written complaint and pictures to Hawaiiana. They will be processed by Hawaiiana and reviewed by the Board of Directors prior to mailing a Notice of Violation letter.
7. Based on serious repetitive offenses, we have added two immediate fine related items to the Association Rules document and Notice of Violation and Fine Process. The first is a $500 fine for fireworks that was unanimously voted on two years ago. The second, due to residents not respecting their neighbors after nightly complaints, and with the suggestion of Hawaiiana management, we have initiated a $250 quiet time fine for excessive noise between 10 PM and 7AM.
8. No existing fines were increased through the Notice of Violation and Fine Process and the Board will be more involved in the review process prior to fines being assessed.
These enclosed, updated, revised and adopted procedures and policies supersede and replace the older versions of these documents. Please put these documents in a safe accessible location. If appropriate, please share with your tenants so that they do not incur any violations that you will be responsible for correcting.
Also included in this mailing is the PEK Owner Data Sheet. It is your responsibility to confirm that Hawaiiana has all this information. We cannot be held culpable if you do not receive eBlasts and letters with important information. Hawaiiana does protect Homeowner privacy and doesn’t share this information.
Don’t miss out on community news. To receive eBlasts with important information, register today for our Owners’ Website at OwnerEnrollment.HMCMGT.com. We would like to start sending our eBlasts via the website so there is no cost to the Association. You can also send an email to the board through that website, and we’re planning to add surveys as well for owner input.
Mahalo to our membership for caring and sharing, and continuing to keep Pualani Estates a nice place to live.
Your PEK Board of Directors,
Eileen Celeste, President Laurie Freeman, Vice-President Debbie Pardi, Secretary Sharly Ward, Treasurer Directors at Large: Janet Cataldo Ron Cole Michele Wauson
NOTICE – IMPORTANT INFORMATION
Fireworks in Residential areas are prohibited under State, County and Association rules and regulations. Due to the increasing number of violations and fireworks complaints in the past, the Board voted unanimously to invoke an automatic $500 fine against the Owner(s) when a violation is verified.
Owners may report, document with photos and/or videos and file a complaint with HMC.
Please Note: Owners are responsible for the actions of their tenants and guests. We encourage all Owners to be considerate of their neighbors and avoid causing harm to the Community.
Vandalism in the Flood Culvert- June 10, 2021
Aloha Pualani Estates Owners,
First, thank you for your support and participation in the 2021 Annual Meeting. Your new Board is faced with a couple of disturbing and serious issues we would like to address.
Through several complaints and questions from owners relating to correspondence emailed to you in February, March and now April by Pualani Estates Ohana email@example.com and questions relating to your email addresses being used without your consent, the Board wants you to know that:
- The Board as a whole did not release nor disclose your confidential and personal email information to anyone, at any time.
- Your private and confidential email information, held by Hawaiiana Management Co. is compiled strictly for Board/Association business and related communication use.
- The Board has contacted the Association’s attorney. This matter is being pursued and we will try our very best to get to the bottom of this issue.
- The Board sincerely apologies that this invasion of privacy and lack of good judgement by others has occurred.
- If you have a different or new email address and you would prefer to have on record with Hawaiiana, please contact Aleah Llanes at firstname.lastname@example.org .
We are seeking your help. If you have any information or know who leaked the email addresses please contact Matthew Gaskill, Managing Executive at Hawaiiana, 930-3218 or email@example.com. Your identity will remain confidential.
Additionally, the Board also wants you to know that:
- The ‘Pualani Estates Ohana’ and the PualaniPono website ARE NOT the official Association spokespeople, email address or affiliates for the Association, the Board, or the Management Company.
The Association’s website pualaniestatesatkona.com and pualaniestates.hmcmgt.com is the official website and is a free service through Hawaiiana Management Co. This website, which is managed by Board members, offers public information for the Community and an Owners Portal (after registering) to access the Community Documents, Board Minutes, Design Guidelines and other information. This is a new platform and new look for the Association website and information is still being added, so please bear with us in this process.
Complaints have also been received about the multiple times different owners came knocking on doors to solicit proxies, even after owners made it clear their proxy was either sent into the office, they were not interested or did not want to be bothered. The Board wants you to know:
- Harassment is not condoned in any manner and owners need to be respectful of their fellow neighbors.
- The Outreach Committee members were not part of the Proxy Drive this year, but had they been:
- Their protocol would have been to procure a quorum, not signed-over proxies,
- Each member signs a Code of Ethics, and
- Wears an ID badge when going only to those owners who ask for assistance or have not already sent in their proxy.
We will continue to address complaints and problems and appreciate your patience to allow us time to find answers and solutions.
Your Board of Directors